Software Development
Custom CRM for companies in Egypt, Saudi Arabia and the GCC, connected to your ERP, website and WhatsApp.
Certified to ISO 9001 and ISO/IEC 42001
Most CRM projects fail for a simple reason: the system does not match how the team sells, so the data goes stale and managers go back to spreadsheets. We build CRM systems around your actual pipeline, whether that is B2B deals with long approval chains, dealer and distributor networks, or high-volume customer service. The CRM connects to the ERP for orders, invoices and balances, to your website forms, and to the channels your customers already use, so each customer has one record everyone can see.
Stages that match how you sell, with approvals, quotes and forecasts.
Contacts, companies, history and ERP balances in one place.
Requests, SLAs and escalation for customer service teams.
Website forms, email and WhatsApp conversations logged against the customer.
Visits, orders and collections captured on mobile, including offline.
Pipeline, conversion and team performance, without exporting to Excel.
We sit with sales and service to document how deals and requests really move.
Customer model, stages, permissions and integrations agreed in writing.
A working CRM piloted with one team before rolling out to everyone.
Existing contacts cleaned and imported; ERP, website and channels connected.
Training, adoption tracking and changes based on how the team uses it.
A packaged CRM is often the right choice. Custom makes sense when your sales model does not fit it, when you need deep ERP integration, Arabic-first workflows, or customer data kept on infrastructure you control. We will say which applies to you.
Usually, yes, through the ERP's APIs or database integration, so sales see orders, invoices and balances without re-entering them. We confirm what your ERP allows during discovery.
Yes. A CRM holds personal data about customers and contacts, and if it is hosted outside Egypt that storage counts as a cross-border transfer that needs a licence from the Personal Data Protection Centre.
Start here
A few lines are enough to start. We reply within 24 hours.
You send a short brief
We reply within 24 hours with questions or a call
You receive a written scope, timeline and fee
Prefer email? info@raqmix.net
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