Privacy Policy

Effective date: 01 September 2025

This Privacy Policy explains how Raqmix Smart Solutions (“Raqmix”, “we”, “us”, “our”) collects, uses, shares, and protects personal data when you visit raqmix.net (the “Website”) or contact us about our services (including custom development, SaaS products, integrations, support, consulting, and digital solutions).

By using the Website, you acknowledge this Privacy Policy.

1) Who we are (Data Controller)

Legal entity name: Raqmix Smart Solutions

Registered address: 28 Makram Obeid Street, Nasr City, Cairo, Egypt

Email: info@raqmix.net

Phone: +20 103 010 6905

For privacy requests, you can also contact: legal@raqmix.net.

2) What data we collect

Depending on how you use the Website, we may collect:

A) Data you provide directly

• Contact details: name, email, phone number, company name, job title

• Inquiry details: messages, requirements, attachments, and any information you submit via forms, email, or chat

• Account data (if applicable): username, login credentials (stored in hashed form), and profile details

• Commercial data (if applicable): billing details, invoicing info, transaction references (payment card details are typically processed by payment providers, not stored by us)

B) Data collected automatically

• Device & usage data: IP address, browser type, device identifiers, pages viewed, time spent, referring/exit pages, clicks

• Approximate location: inferred from IP address (city/country-level)

• Cookies & similar technologies: as described in Section 6

C) Data from third parties (limited)

• If you interact with third-party tools embedded on the Website (e.g., analytics, payment gateways), those providers may collect data under their own policies.

3) How we use your data

We use personal data to:

• Operate and secure the Website (fraud prevention, troubleshooting, monitoring)

• Respond to inquiries and provide customer support

• Provide and improve services (scoping, proposals, delivery, quality assurance)

• Send administrative messages (security notices, policy updates, service changes)

• Marketing communications (only where permitted by law and/or with your consent; you can opt out anytime)

• Comply with legal obligations and enforce our Terms & Conditions

4) Legal bases for processing (where applicable)

Depending on the context, we process data based on:

• Your consent (e.g., optional cookies, marketing where required)

• Contract / steps before contract (e.g., responding to your request for a proposal or service)

• Legitimate interests (e.g., Website security, analytics, improving performance, preventing abuse)

• Legal obligations (e.g., tax, accounting, responding to lawful requests)

5) How we share your data

We may share personal data only as needed with:

• Service providers (processors): hosting, email delivery, analytics, CRM, customer support tools, payment processors

• Professional advisors: lawyers, accountants, auditors (under confidentiality where applicable)

• Authorities: if required by law or to protect rights, safety, and security

• Business transfers: if we undergo a merger, acquisition, restructuring, or asset sale (with appropriate safeguards)

We do not sell your personal data.

6) Cookies and similar technologies

We may use cookies, pixels, and similar tools to:

• Keep the Website functioning (essential cookies)

• Understand traffic and performance (analytics cookies)

• Remember preferences (functional cookies)

• Support marketing (if used)

You can control cookies via your browser settings. Disabling cookies may affect Website functionality.

7) Data retention

We keep personal data only as long as necessary for the purposes described above, including:

• Responding to inquiries and maintaining business records

• Meeting legal, accounting, and tax obligations

• Resolving disputes and enforcing agreements

Retention periods vary depending on the data type and legal requirements.

8) Data security

We use reasonable administrative, technical, and organizational safeguards to protect personal data (e.g., access controls, encryption in transit where supported, secure hosting practices). However, no system is 100% secure, and we cannot guarantee absolute security.

9) International data transfers

Your data may be processed in countries other than your country of residence (for example, where our hosting or service providers operate). When we transfer data internationally, we take reasonable steps to apply appropriate safeguards.

10) Your rights

Depending on applicable law, you may have rights to:

• Request access to your personal data

• Request correction of inaccurate data

• Request deletion (where applicable)

• Object to or request restriction of processing

• Request data portability (where applicable)

• Withdraw consent at any time (where processing is based on consent)

• Opt out of marketing communications anytime via the message link or by emailing us

To exercise your rights, contact: legal@raqmix.net.

11) Children’s privacy

The Website is not intended for children under 18. We do not knowingly collect personal data from children. If you believe a child provided personal data, contact us and we will take appropriate steps to delete it.

12) Third-party links

The Website may contain links to third-party sites or services. We are not responsible for their privacy practices. Please review the privacy policies of those third parties.

13) Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version at https://raqmix.net/privacy and update the effective date. Continued use of the Website after changes means you acknowledge the updated policy.

14) Contact

Raqmix Smart Solutions

28 Makram Obeid Street, Nasr City, Cairo, Egypt

Email: info@raqmix.net / legal@raqmix.net

Phone: +20 103 010 6905