Terms & Conditions

Effective date: 01 September 2025

These Terms & Conditions (“Terms”) govern your access to and use of raqmix.net (the “Website”) and any related services, products, software, or content provided by Raqmix (“Raqmix”, “we”, “us”, “our”). By accessing or using the Website, you agree to these Terms.

If you do not agree, please do not use the Website.

1) Who we are

Raqmix is a technology company that provides software-related services (including, where applicable, custom development, SaaS products, integrations, support, consulting, and digital solutions).

Legal entity name: Raqmix Smart Solutions

Registered address: 28 Makram Obeid Street, Nasr City, Cairo, Egypt

Contact email: info@raqmix.net

Phone: +20 103 010 6905

2) Eligibility and acceptable use

You agree that you will:

Use the Website lawfully and in a way that does not infringe the rights of others
Not attempt to gain unauthorized access to any systems, accounts, or data
Not introduce malware, attempt to disrupt the Website, or abuse our infrastructure
Not copy, scrape, reverse engineer, or exploit the Website except as permitted by law

We may suspend or block access if we believe you are violating these Terms.

3) Accounts (if applicable)

Some features may require an account. You are responsible for:

Keeping your login credentials confidential
All activity that occurs under your account
Providing accurate and up-to-date information

We may disable accounts that are compromised or used in violation of these Terms.

4) Services, proposals, and project work

Information on the Website may describe Raqmix services at a high level. Unless explicitly stated otherwise:

Any proposal, scope, timeline, pricing, deliverables, or service level will be governed by a separate written agreement (e.g., Statement of Work, Master Service Agreement, subscription terms)
In case of conflict, the signed agreement will control over these Website Terms

5) Pricing and payments (if applicable)

If the Website lists pricing or allows purchasing:

Prices are subject to change and may exclude taxes, duties, or bank fees unless stated
Payments are due according to the checkout terms, invoice, or signed agreement
Late payments may result in suspension of service where permitted by law/contract

We do not accept refunds.

6) Intellectual property

All Website content (text, visuals, UI, logos, trademarks, code, documentation, and designs) is owned by Raqmix or its licensors and is protected by applicable intellectual property laws.

You may view and use the Website for your internal purposes, but you may not reproduce, redistribute, or create derivative works without written permission.

Client work: Ownership of custom deliverables, source code, and usage rights (if any) will be defined in the relevant contract/SOW.

7) User submissions (if you contact us or upload content)

If you send us messages, documents, requirements, feedback, or other materials (“Submissions”):

You confirm you have the right to share them
You grant Raqmix a non-exclusive right to use them to respond, provide services, improve products, or operate the business
We will treat confidential information according to any NDA or signed agreement (if in place)

8) Third-party links and tools

The Website may include links to third-party websites or integrate third-party services (e.g., analytics, payment gateways, embedded tools). We do not control third-party services and are not responsible for their content, security, or policies. Your use of third-party services is at your own risk and subject to their terms.

9) Disclaimers

The Website is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not guarantee that:

The Website will always be available, uninterrupted, or error-free
Content will always be complete, accurate, or current
The Website will be free of viruses or harmful components

10) Limitation of liability

To the maximum extent permitted by law, Raqmix will not be liable for indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunities arising from your use of (or inability to use) the Website.

If liability cannot be excluded, our total liability will be limited to the amount you paid to Raqmix for the specific service giving rise to the claim in the [3 / 6 / 12] months before the event (or USD/EUR/EGP/SAR [amount]), whichever is lower—unless a signed agreement states otherwise.

11) Indemnity

You agree to defend and indemnify Raqmix from claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from:

Your misuse of the Website
Your violation of these Terms
Your infringement of any third-party rights

12) Suspension and termination

We may suspend or terminate access to the Website at any time if:

Required by law
Necessary to protect our systems or users
You violate these Terms

Sections that should survive termination (e.g., IP, disclaimers, limitation of liability, indemnity) will remain in effect.

13) Privacy

Your use of the Website is also governed by our Privacy Policy: https://raqmix.net/privacy.

Where required, we use cookies and similar technologies.

14) Changes to these Terms

We may update these Terms from time to time. We will post the updated version on this page and update the “Effective date.” Continued use of the Website after updates means you accept the new Terms.

15) Governing law and dispute resolution

These Terms are governed by the laws of Egypt, without regard to conflict of law rules.

Disputes will be resolved by:

Cairo, or
ICC

16) Contact

For questions about these Terms or the Website, contact:

Email: legal@raqmix.net or support@raqmix.net

Address: 28 Makram Obeid Street, Nasr City, Cairo, Egypt